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CAR RENTAL   |    SHUTTLE SERVICE   |    FRANCHISE   |    FAQs

FAQs

Can I rent a car without a credit card?

Absolutely! We now accept cash as deposit if one does not have a credit card.

Traffic fines?
The renter is liable for payment of all traffic fines.

How will my car rental be charged?
Upon collection of the rental vehicle, you a deposit is needed to secure  the rental amount, an additional day’s rental, a tank of fuel and any extra expenses eg. additional drivers. Upon return of the vehicle and when your final invoice has been calculated, any monies due back to you will be refunded within few days. For credit, debit and cheque cards, the authorisation amount is charged to the card together with the deposit.

What is Auto-Billing?
Auto-Billing is the process of automatically deducting the rental amount when you hire a car and refunding any monies owed to you after you return the vehicle.

Is there a minimum age to rent a car from Siyeza Car Hire?
The minimum age to hire a vehicle from us is 23. Special arrangements can be made should a young driver wish to rent a vehicle or be nominated as an additional driver, however, they must have been in possession of a drivers licence for a minimum of 2 years provided at a nominal charge.

What should I do if I am involved in an accident?
Please contact our office on +27(0)31 827 4559 and advise us of the accident. Please also contact the local police department so that you can obtain a case number

What do I do if the vehicle breaks down?
Please contact our office on +27(0)31 827 4559 and advise us of the breakdown. If the breakdown is caused due to mechanical failure, we will arrange for a replacement vehicle and for the damaged vehicle to be towed, the costs of which will be covered by Siyeza Car Rental and Shuttle Services. Should the breakdown be caused by client error, negligence or accident, the hirer will be responsible for all resultant costs, including towing.

Does the liability amount cover damage to tyres, glass and under-carriage damage?
No the liability amount does not cover repairs to tyres, windscreens and under-carriage, and the costs for these repairs will be for the Renter. Should these components be damaged as a result of an accident, they are covered by the liability amount.

Should I return the car with a full tank of petrol?
Our vehicles are supplied with a full tank of fuel unless delivered to you, you are charged for refill on termination of the contract.

What is a "car rental day"?
Rentals are charged in 24 hour periods, return of the vehicle later than the time on the booking will result in an extra day being charged.

What do I need to bring along when I hire a car?
When you arrive at our counters, please bring along your drivers licence, your cash deposit, or  credit card, cheque card or debit card and please bring your ID/Passport. If you are paying with debit or cheque card, you will need to provide us with your bank account number for your refund to be processed.

Does Siyeza Car Rental and Shuttle Services offer special weekend rates?
Yes, we offer low weekend rates.

Which rental vehicles come with aircon?
All of our vehicle groups are rented out with air-conditioning.

   
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